Guarantee Details

FLAVEL UK AND ROI STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS


All Flavel appliances purchased from 1 April 2026 come with a 10 Year Parts Guarantee, when registered within one year of purchase.

Your new Flavel product is guaranteed against faulty materials, defective components or manufacturing defects.

The standard guarantee starts from the date of original purchase of the product and lasts for a period of twelve (12) months unless Flavel plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.

If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our Customer Service Team on 0333 207 9894 (UK and Northern Ireland) or 01 691 0164 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.

What is covered by this guarantee?

  • Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
  • Functional replacement parts to repair a product.
  • The costs of a Flavel Authorised Service Representative or Approved Engineer (together the “Service Representatives”) to carry out the repair.

What is not covered?

  • Transit and delivery damage.
  • Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
  • Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
  • Repairs necessary as a direct or indirect result of:
    • Accidental damage, misuse or abuse of a product.
    • An attempted repair of a product by anyone other than a Service Representative.
    • Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
  • Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment).

This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:

  • Time taken off work.
  • Damaged food, clothing or other items.
  • Meals taken at restaurants or from takeaways.
  • General compensation for inconvenience.

Important Notes

  • Your product is designed and built for domestic household use only.
  • The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises, unless we have previously agreed to the installation environment.
  • The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
  • Professional installation by a qualified electrical domestic appliance installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
  • Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.
  • This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.
  • This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be void if the product is resold.
  • This guarantee does not apply to graded sales (where the product is purchased as a “second”).
  • Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Customer Service Team on the number set out above.
  • The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
  • Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Flavel offer replacements?

This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. Subject to agreement, the Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.

When will the repair take place?

Our Service Representatives work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Service Representatives will endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.

Will there be any charge for the repairs?

It is your responsibility to provide evidence to the Service Representative that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:

  • You cannot provide evidence that your product is covered by this guarantee.
  • Where a service call has been made and the Service Representative finds that there is no fault with your product.
  • That your product has not been installed or operated in accordance with the User Instructions Booklet.
  • That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
  • For missed appointments.

Payment of these costs are due immediately upon the Service Representative providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.

If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the exclusive jurisdiction of the English Courts, save where you live in another part of the United Kingdom, in which case the governing law and exclusive jurisdiction of the courts of that country will apply.

If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have exclusive jurisdiction.

This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.

Beko plc is registered in England and Wales with company registration number 02415578.

FLAVEL UK AND ROI PARTS GUARANTEE TERMS AND CONDITIONS


This 10-year parts guarantee relates to Flavel products. To confirm if your Flavel appliance has our 10-year parts guarantee you can visit our website at Flavel.co.uk/guarantee-terms or telephone our registrations team on 0800 497 0659

The Parts guarantee terms and conditions are in addition to our Standard guarantee terms and conditions detailed in the previous section.

In order to activate the 10 year parts guarantee you MUST register the appliance within one year of the original purchase date. You can register by visiting our websites. For UK and ROI customers visit flavel.co.uk/support/register or phone 0800 497 0659. Our Flavel branded appliances carry FREE replacement parts for the first 10 years, provided they are fitted by our Service Representatives, at the applicable labour charge.

Flavel free standing appliances come with a 12-month parts and labour guarantee as standard.
To make a claim against your Flavel Parts Guarantee (the “Guarantee”), all customer and product details must be registered with Flavel using the procedure outlined below:

  • This extra 9 years guarantee is only effective after the expiration of the standard manufacturer’s guarantee.
  • It is only valid for certain models of Flavel branded products serviced or repaired by Flavel Authorised Service Representative and Own Engineers (the “Service Representative”) and does not cover any labour charge or any:
    • Components including but not limited to cabinet or appearance parts, control knobs, flaps and handles.
    • Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
  • To activate your guarantee, you MUST register your appliance within one year of the original purchase date, For UK customers, visit Flavel.co.uk/register or phone 0800 497 0659. For ROI customers phone 1800 000 075.
  • Registrations made after one year from the original purchase date, may be required to pay an additional fee to activate the 10-year free parts guarantee.
  • Any repair must be carried out by a Service Representative and booked directly with Flavel.
  • Labour for the repair is not included in this guarantee and is chargeable at the time of booking a repair.
  • The repair is guaranteed for 3 months for the same defect.
  • In the unlikely event that the appliance is beyond economical repair we may at the sole discretion of Flavel offer you an appliance at a reduced price. Our call out fee will still apply.
  • If the fault can’t be identified and the appliance is functioning normally a call out fee will apply.
  • The guarantee is not transferable and cannot be exchanged for cash.
  • There are no alternative or additional offers to this guarantee.
  • The guarantee is exclusive of the manufacturer’s standard guarantee.
  • All repair pricing can be found here Flavel.co.uk/guarantee-terms (UK & ROI). Alternatively contact our Customer Services Team for further information.
  • All prices are subject to change without notice.
  • We reserve the right to amend, modify, update, or change these Terms and Conditions at any time. Any such changes will be effective immediately upon being posted on our website or through other communication methods. Your continued use of our services after the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms and Conditions periodically to ensure you are aware of any updates.
  • The Terms and Conditions shown above are in addition to the standard terms and conditions of your product guarantee. Please read and refer to such Terms and Conditions when making any claim.
  • We may use the information you provide for marketing purposes and to analyse your purchasing preferences. We may keep your information for a reasonable period for these purposes in accordance with the applicable Data Protection Laws and General Data Protection Regulations (GDPR). You can opt into this service during the registration process. Further details are available at flavel.co.uk/cookie-and-privacy-policy
  • These Terms and Conditions are governed by the laws of England and Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent, Watford WD18 8QU. Company Registration Number: 02415578.